Privacy Policy

About this Privacy Policy

Dream Royale Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. Personal information is information that identifies a person or could reasonably be connected with that person. The information handled by the website depends on how a player uses the services, which features are accessed and what information is needed to operate an online casino account.

This policy applies to information collected through the Dream Royale Casino website, account areas, customer support channels, promotional communications and related online services. It also applies to information supplied by a player when registering, completing account checks, making a deposit, requesting a withdrawal, using games or contacting support.

Players should read this policy together with any applicable website terms, responsible gaming information and notices shown during account registration or when a particular service is used. Those notices may provide additional information about a specific collection or use of personal information. If a player does not provide information that is reasonably required for an account or transaction, some services may not be available.

Information handled by the website

The types of information that may be handled include the details described below. Not every category will apply to every player, and the information requested may depend on legal, security, operational or support requirements.

Information that may be collected

• Account and identity details, such as a name, date of birth, residential information, username, account preferences and other details supplied during registration or account maintenance.
• Contact details, such as an email address and information used to communicate with a player about an account, transaction, service question or marketing preference.
• Verification documents and related information, where needed to confirm identity, age, account ownership or eligibility to use particular services. This may include information shown on an identification document or other evidence supplied for verification.
• Payment and transaction records, including deposits, withdrawals, payment method information, transaction history, account balances, records of gaming activity and information needed to investigate a payment or transaction.
• Communications and support records, including messages, requests, questions, feedback, complaints and information provided while resolving an account or service issue.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, login details and information about how the website is accessed.
• Usage information, such as pages visited, games or features viewed, session information, referral information, error reports and interactions with website content.
• Cookie and similar technology information, including identifiers and preferences used to remember settings, maintain sessions, understand website use and support security.
• Marketing and consent information, such as communication preferences, responses to promotional messages and records showing whether a player has opted in or opted out of particular communications.

Players should only provide information that is accurate, current and relevant to the purpose for which it is requested. If information changes, players should update their account where that option is available or contact support so that records can be corrected. A player may also be asked to provide further information if an account, payment or security review requires it.

Information from other sources

In some circumstances, information may be received from service providers or other parties involved in payment processing, identity and verification checks, fraud prevention, website security, customer support or technical operations. Information may also be generated through a player's use of the website. The information received or generated is handled for the purposes explained in this policy and any notice provided at the time of collection.

How information is used

Personal information is used only for purposes connected with providing, securing and improving the website and its services, or for other purposes that are explained when the information is collected. Common purposes include:

• Creating, maintaining and administering a player account.
• Confirming identity, age, account ownership and the information supplied by a player.
• Processing deposits, withdrawals and other account or transaction requests.
• Providing games, website features, account services and customer support.
• Monitoring activity for security, anti-fraud, anti-money laundering and other risk management purposes.
• Detecting, preventing and investigating unauthorised access, abuse, suspicious activity, technical problems and breaches of website terms.
• Meeting legal, regulatory, compliance, reporting and record-keeping obligations that apply to online gambling services.
• Communicating with players about account activity, verification requests, transactions, service updates, security matters and support issues.
• Understanding how the website is used, testing features, improving performance and developing services.
• Sending marketing or promotional communications where the player has provided consent or where another permitted basis applies, subject to the player's communication preferences.
• Handling complaints, disputes, legal claims and requests made by or about a player.

Personal information may be shared with carefully selected service providers where sharing is reasonably necessary for these purposes. Examples may include providers supporting payments, identity checks, fraud prevention, website hosting, information security, analytics, communications, customer support and technical maintenance. These providers may access information only as needed to perform their services and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to respond to a valid legal request; or to meet applicable obligations. If services are supported by providers located outside Australia, information may be transferred or accessed overseas. Appropriate care is taken when arranging such access, subject to applicable requirements.

Marketing communications

Players may receive service messages that are necessary for account administration, security, transactions or support. These are different from optional marketing communications. A player can withdraw consent to marketing at any time by contacting support@dreamroyalecasino.click. Where an unsubscribe or preference option is provided in a marketing message, it may also be used. Stopping marketing does not prevent essential account or service messages from being sent.

Cookies, security and retention

Cookies and similar technologies

Dream Royale Casino may use cookies and similar technologies to keep the website functioning, remember settings, maintain secure sessions, measure website use and improve the player experience. Some cookies may be necessary for account features, security or transactions, while others may support analytics or preferences.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect how the website operates, and some account or security features may not work correctly without necessary cookies. Browser settings can also provide information about cookies stored on a device and allow a player to remove them.

Security measures

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure systems and staff or provider procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should protect their login details and avoid sharing passwords or access codes.

Keeping information

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Privacy rights and requests

Players may have rights and choices in relation to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent previously given for marketing. A request can be made even if the account is no longer active.

How to exercise your rights

To make a privacy or data request, contact support@dreamroyalecasino.click. Please explain the request clearly and include enough information to help identify the relevant account and understand what action is being requested. Requests may include access to personal information, correction of account details, deletion of eligible information, or withdrawal of consent to marketing.

1. Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
2. Correction: identify information that is inaccurate, incomplete or out of date and request that it be corrected.
3. Deletion: ask for personal information to be removed where it is no longer needed and there is no overriding reason to retain it.
4. Marketing consent: withdraw consent to optional marketing communications at any time.

For security, reasonable steps may be taken to verify the identity of the person making a request before information is provided or changes are made. A request may be limited or declined where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes. If a request cannot be completed in full, the reason and any available options will be explained where appropriate.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, and important changes may be highlighted where appropriate. Players should review this page periodically. Questions, concerns or complaints about privacy and personal information can be sent to support@dreamroyalecasino.click.