Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and the operator of Dream Royale Casino. They apply to your access to and use of the website, account services, games, payment features, promotions and any other related services made available through the site. By visiting the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms.

If you do not agree with any part of these Terms, you must not use the website or its services. Additional rules may apply to particular games, promotions, competitions or payment methods. Those rules will be displayed or made available when relevant and form part of these Terms. If there is an inconsistency between general Terms and a specific promotion or game rule, the specific rule will apply to the extent of that inconsistency.

You are responsible for checking the current version of these Terms before using Dream Royale Casino. The Terms may be updated from time to time to reflect changes to the website, applicable law, technology, security requirements or business practices. Continued use of the website after an update means that you accept the revised Terms. If a change materially affects your rights or obligations, information about the change may be provided through the website where appropriate.

These Terms are intended to be read together with any privacy information, responsible gambling information and other policies published on the website. Nothing in these Terms is intended to exclude, restrict or modify any right or protection that cannot lawfully be excluded, restricted or modified under applicable Australian consumer or other laws.

2. Eligibility and your account

You may use Dream Royale Casino only if you are legally entitled to do so in the place where you are located. You must meet the minimum legal age for online gambling that applies to you and comply with all applicable Australian Commonwealth, state and territory laws. You must not access or use the website from a location where online gambling is unlawful or restricted. It is your responsibility to understand the rules that apply to you before using the services.

You may be required to create one personal account. Account information must be accurate, complete and kept up to date. You must not register an account in another person’s name, allow another person to use your account, or create multiple accounts without approval. You must notify the operator if any information changes or if you believe that your account details are no longer secure.

You are responsible for keeping your username, password and other account credentials confidential. Any activity carried out through your account may be treated as activity authorised by you unless you promptly report suspected unauthorised access. You should use a strong password, avoid sharing account information and log out after using a shared or public device.

The operator may carry out identity, age, payment and security checks before or after an account is opened. You may be asked to provide documents or information that reasonably supports your identity, age, address, source of funds or ownership of a payment method. Any requested information should be genuine, current and provided through the approved process. Delays or restrictions may apply while checks are being completed.

An account may be refused, suspended, restricted or closed where permitted by law, including where information is incomplete or inaccurate, security concerns arise, responsible gambling controls apply, the account appears to be duplicated, or the account is used in breach of these Terms. Where required by law, funds may be handled or retained in accordance with applicable legal and compliance obligations.

Prohibited conduct

• Using an account for another person or allowing another person to access it.
• Attempting to bypass age, identity, location, security or responsible gambling controls.
• Providing false, misleading or stolen information or using a payment method without permission.
• Using automated software, bots, scripts, scraping tools or other technology to interfere with the website or games.
• Attempting to manipulate game outcomes, exploit an error, disrupt the platform or gain an unfair advantage.
• Using the services for unlawful activity, fraud, money laundering or any purpose that breaches applicable law.

3. Deposits, withdrawals and games

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Payment information must belong to you unless an approved process expressly allows otherwise. The operator may decline, reverse or review a transaction where required for security, compliance, technical or operational reasons.

You should deposit only money that you can afford to lose. Gambling funds must come from lawful sources and must not be borrowed for the purpose of gambling. You should review the transaction details before confirming a deposit. Any applicable fees, minimums, maximums or processing conditions will be shown through the relevant payment or account feature where applicable and may vary by method.

Withdrawals may be subject to account verification, payment checks, fraud prevention procedures and any rules displayed for the selected method. A withdrawal may be returned to an approved payment method or handled through another available process. You must provide information that allows the transaction to be completed lawfully and securely. Processing can depend on verification, the payment provider, weekends, public holidays, banking systems and other circumstances outside the operator’s direct control.

Balances shown in your account are not a bank deposit and do not represent an investment. You must not treat the website as a bank, credit service or financial product. Any transaction records or balance information displayed online should be checked by you, and suspected errors should be reported promptly through the available support process.

Games are provided for entertainment and are subject to the applicable game rules. Before playing, you should review the instructions, stake information, available options and any relevant conditions. Game results are determined by the relevant game system and applicable rules. Subject to technical correction or legal requirements, completed game results and records may be used to determine the outcome of play.

If a technical fault, display error, communications issue or other malfunction affects a game or transaction, the operator may pause the affected service and take reasonable steps to correct the issue. A wager or result affected by a material error may be reviewed and adjusted or voided where permitted by law. You should stop using a feature and report the issue if you believe a fault has occurred.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may include eligibility requirements, qualifying activities, expiry rules, wagering or play-through conditions, maximum or minimum requirements, game restrictions and withdrawal conditions. You should read the applicable promotion terms before participating. If you do not understand a condition, do not claim or use the offer until you have obtained clarification.

Promotional benefits are generally intended for one eligible person and one approved account unless the relevant promotion says otherwise. The operator may limit, refuse, amend or withdraw a promotion where there is a reasonable concern about misuse, fraud, technical error, breach of promotional terms or other circumstances permitted by law. Any action taken will be subject to applicable legal requirements.

Dream Royale Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. You should set a budget before playing, keep track of time and spending, take regular breaks and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement.

• Never gamble with money needed for rent, bills, food, education or other essential costs.
• Do not chase losses or increase stakes to try to recover money.
• Use available deposit, spending, time-out or self-exclusion controls where they are offered.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you think gambling is no longer enjoyable or manageable, stop playing and seek independent help.

Responsible gambling tools may be available through account settings or the website’s responsible gambling information. A request for a restriction, cooling-off period or self-exclusion should be made through the process provided. You must not attempt to open or use another account to avoid a restriction. Support organisations and government information services in Australia can also provide confidential assistance.

5. Website use, privacy and legal matters

The website, its content, software, design, branding and materials are provided for your personal and lawful use. You must not copy, reproduce, republish, sell, distribute, modify, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it. You may not use the website in a way that damages its operation, places an unreasonable burden on its systems or interferes with another person’s use.

The website may contain links, services or content provided by third parties. These materials are not necessarily controlled by the operator, and separate terms or privacy practices may apply. A link does not mean that the operator recommends or guarantees the third-party service. You should consider the relevant third-party information before using it.

Reasonable steps may be taken to keep the website available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn for maintenance, upgrades, security, legal or operational reasons. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including telecommunications failure, device problems, internet disruption, malicious activity or payment network issues.

Personal information is handled in accordance with the privacy information published on the website and applicable privacy laws. Information may be collected and used for account administration, identity and age checks, payments, security, responsible gambling, customer support, legal compliance and service improvement. You should review the applicable privacy information to understand how information is managed and what choices may be available to you.

Nothing in these Terms limits liability or removes a right where doing so would be unlawful. Subject to that limitation, the operator’s responsibility in connection with the website and services is limited to the extent permitted by applicable law. You are responsible for losses or costs arising from your breach of these Terms, unlawful conduct, misuse of the website or use of another person’s account or payment method.

You should raise account, transaction or service concerns through the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, while avoiding unnecessary disclosure of sensitive information. The operator may investigate complaints using account records, transaction information, game records and other relevant material.

These Terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory Australian consumer protections or other rights that cannot be excluded. If a court or authorised body finds one provision invalid or unenforceable, the remaining provisions will continue to operate. Your rights and obligations under these Terms cannot be transferred by you without approval, while the operator may transfer or restructure its rights and obligations where permitted by law.